Astralcove

Effective 15 October 2026

Terms of service

These terms cover your use of astralcove.com and the free website audit. Paid services are governed by the written engagement between you and Astralcove LLC; these terms apply to them only where that engagement is silent.

The free audit

  • The audit reads public pages of the website address you enter and scores them with automated checks. It is provided as is, for information, and is not a guarantee of search rankings, speed, revenue or any other result.
  • You confirm that you own the website you submit or are authorised to have it audited. Do not submit sites you have no connection with.
  • We may limit how many audits an address or a person can run, block abusive use, and change or withdraw the audit at any time.
  • Audit results are kept for 12 months per website as described in the privacy policy.

Using the site

  • You may not scrape the site, attack it, interfere with the audit engine, or use it to send unsolicited messages.
  • The content of this site, including the audit scoring and reports, belongs to Astralcove LLC. You may use your own audit report for your own business. You may not resell or republish it as your own product.
  • Links to other sites are provided for convenience. We are not responsible for them.

Paid services

Services are described, priced and governed by a written engagement, which may be a proposal you accept, an Upwork contract or a signed agreement. Unless that engagement says otherwise: services are month to month and either party may end them with 30 days' written notice; fees are payable in advance; work product you have paid for is yours when paid, and the systems we build in tools you own (for example Klaviyo, Shopify, Meta, Google or GoHighLevel accounts) stay in your accounts; we may describe the work in anonymised form as experience, but never with your name without permission.

90 day guarantee

For a retainer engagement, Astralcove LLC offers the following guarantee. It is the only guarantee we make; everything else in "Results" below applies.

  • What is guaranteed. Before work starts we agree, in writing, the benchmarks for your business: the one to three numbers the first system is built to move (for example email and SMS share of store revenue, subscriber churn, product page conversion, lead to booked call, show rate), the baseline for each as measured on day 0, the target, and how each is measured (the platform and report used).
  • The promise. If, 90 days after the first system goes live, none of the agreed benchmarks has reached its target, we refund the monthly fees you paid us for those 90 days. Ad spend, software subscriptions and other pass through costs are not fees and are not refunded.
  • What you provide. The guarantee applies when, for the whole 90 days, we have the access we asked for (for example Klaviyo, Shopify, Meta or Google Ads, your CRM and calendar), you approve copy and designs within 5 business days of each request, the agreed systems stay live and unchanged by anyone else, and the ad budget or lead volume agreed at the start is maintained. Days spent waiting on access or approvals extend the 90 days by the same number of days.
  • What is excluded. Changes outside our control that break the measurement or the baseline: a platform outage or policy change, an ad account restriction, a store migration or theme replacement, a price or product change of more than 20%, stock running out on the products in scope, or a season that the baseline did not cover. If one of these happens we agree a new baseline or pause the clock.
  • How to claim. Write to us within 14 days after the 90 day mark. We check the agreed measurement together and, if the guarantee applies, refund within 14 days to the method you paid with. The engagement ends at the refund unless we both choose to continue.
  • Scope. One guarantee per business, on the first retainer engagement, for the systems named in the written agreement. Project work, audits and consulting are not covered.

Results

Apart from the guarantee above, marketing results depend on your products, prices, market and many factors outside our control. Numbers on this site are targets the systems are built to move, or benchmarks from published industry data, and are not a promise of what will happen for yours.

Liability

To the fullest extent the law allows, Astralcove LLC is not liable for indirect, incidental, special or consequential losses, or for lost profits or revenue, arising from the site, the audit or the services, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose, or US$100 for the free audit and the site. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules, and the courts of Delaware have jurisdiction, except that consumers in Canada, the United Kingdom, the European Union or Australia keep the protections of the mandatory laws of their home country.

Changes and contact

We may update these terms by posting a new version here with a new effective date. Questions: zack@astralcove.com, or Astralcove LLC, 651 N Broad St Suite 201, Middletown, DE 19709, United States.